Shipping Policy


Thank you for visiting and shopping at The Kettlebowl. We offer delivery all across Malaysia! 

The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days. Further delays may occur when we are not able to match bank transfers. Orders are not shipped on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

The Kettlebowl is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

The Kettlebowl is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods when filing a claim.

International Shipping Policy

We currently do not ship outside Malaysia.

Returns Policy

Our Returns & Refund Policy provides detailed information about options and procedures for returning your order.